Security is at the heart of everything we do, when taking card payments online we follow strict rules to make sure everything is done securely.
Every card payment goes through our fraud detection system, this runs several checks to detect the risk of the transaction. If your transaction is classed as high risk, we stop the transaction for review.
Our fraud specialists are alerted of this and will review the order within 72 hours. We may ask for you to provide documents to prove your identity, we may reject the order, or we may accept the order without needing anything from you. We won't be able to tell you the reasons behind why your order was classed as fraud.
We will always email you of the outcome of our investigation.
When the order is classed as Fraud, we do not take any money from your bank account.